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Privacy Policy

Last updated: July 2026

TessAbility Support Services is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

1. Our Commitment to Your Privacy

We understand that the information you share with us is personal and, in some cases, sensitive. We collect only the information we need to provide safe, appropriate and high-quality support.

We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take reasonable steps to protect your information from unauthorised access, misuse, loss or disclosure.

2. What Information We Collect

Depending on the services you request, we may collect information such as:

  • Your name and contact details.
  • The participant’s name, contact details and date of birth.
  • Emergency contact details.
  • Information about NDIS funding (where applicable).
  • Information about the participant’s support needs, goals and preferences.
  • Relevant health information, medical conditions, medications, allergies or mobility requirements that help us provide safe and appropriate support.
  • Information provided through referral forms, emails, phone calls or meetings.
  • Documents you choose to provide, such as support plans, behaviour support plans or other relevant information. Uploading these documents is optional.

We will only collect personal information that is reasonably necessary to provide our services or respond to your enquiry.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and referrals.
  • Assess whether TessAbility is the right fit for your support needs.
  • Arrange meet and greets and complete the onboarding process.
  • Deliver disability support services safely and effectively.
  • Communicate with participants, families, carers and authorised representatives.
  • Meet our legal, regulatory and NDIS obligations where applicable.
  • Improve our services and respond to feedback.

We will only use your personal information for the purpose it was collected or where required or authorised by law.

4. Sharing Your Information

We respect your privacy and will only share your personal information when it is necessary to provide our services or where required by law.

Your information may be shared with:

  • Members of the TessAbility Support Services team involved in your support.
  • Your authorised representative, family member or nominee, where you have given permission.
  • Health professionals or other service providers involved in your support, with your consent or where authorised by law.
  • Government agencies or regulatory bodies where required by law.

We do not sell, rent or trade your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Personal information may be stored securely in electronic systems, email and business records used to deliver our services. We take reasonable steps to ensure that only authorised people have access to this information.

When personal information is no longer required, we will securely destroy or de-identify it where appropriate, unless we are required by law to keep it for a longer period.

6. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct any information that is inaccurate or out of date.

If you would like to access or update your personal information, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Website and Cookies

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies do not usually identify you personally, but they may collect information such as your browser type, device or pages visited.

If you prefer, you can change your browser settings to refuse cookies. However, some parts of the website may not function as intended.

8. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.

If you believe your privacy has not been handled appropriately, please contact us so we can work with you to resolve your concerns as quickly as possible.

This Privacy Policy may be updated from time to time to reflect changes to our services or legal obligations. The most current version will always be available on this website.